Welcome to echoridgemarket.com!
We are committed to providing you with high-quality beauty products and services. In order to clarify our process and principles in handling user issues, complaints and disputes, we hereby formulate the following problem terms and dispute resolution policies. Please read and understand the following terms carefully when using our website and purchasing products.

1. Problem submission
   Submission channel: You can submit your questions, complaints or disputes through the information provided on our official website, such as telephone contact, email.
   Information completeness: When submitting questions, please provide detailed information, including but not limited to order number, product name, problem description, relevant pictures or videos, etc., so that we can locate and solve the problem more quickly.
2. Problem handling process
   Preliminary review: We will conduct a preliminary review within 24 hours after receiving your question to confirm the nature and urgency of the problem.
   Assignment and processing: Depending on the type of problem, we will assign the problem to the corresponding department or team for processing.
   Communication and feedback: During the processing process, we may communicate with you by phone or email to obtain more information or provide solutions. We promise to feedback the processing progress and results to you within a reasonable time.
   Solution: We will provide return, exchange, refund, compensation or other reasonable solutions according to the specific circumstances of the problem.
3. Dispute Resolution
   Friendly negotiation: We encourage you to resolve any disputes with us through friendly negotiation. During the negotiation process, we will uphold the principles of fairness, justice and rationality and try our best to meet your reasonable needs.
   Third-party mediation: If the two parties fail to reach an agreement through negotiation, you can consider mediation through a third-party mediation agency. We will respect and accept the mediation results of the mediation agency.
   Legal channels: If necessary, you can resolve disputes through legal channels. We recommend that you consult a professional lawyer before taking legal action to ensure that your rights and interests are fully protected.
4. Disclaimer
   We do not assume any responsibility for service interruptions or delays caused by force majeure (such as natural disasters, wars, government actions, etc.).
   We do not assume any loss or damage caused by your failure to follow our instructions for use, maintenance recommendations or improper operation.
   We do not assume any dispute or loss caused by third-party services (such as logistics, payment, etc.). We will try our best to assist you in resolving disputes with third parties, but the final resolution depends on your negotiation or legal channels with third parties.
5. Privacy Protection
   When handling your questions, complaints or disputes, we will strictly abide by our privacy policy to ensure that your personal information is properly protected. We will not disclose your personal information to any unauthorized third party.

Thank you very much for your trust and support, and promise to continue to work hard to provide you with better services. When handling your questions and disputes, we will uphold the principles of fairness, justice and rationality, and try our best to meet your reasonable needs. At the same time, we also hope that you can understand and respect our processing procedures and principles, and jointly maintain a harmonious and friendly shopping environment.